In light of the new COVID-19 measurements we have revised opening hours.
Opening hours from 18 December will published only after possible new corona measures are announced by the Dutch government.
On Thursday 2 December Ice*Amsterdam will be closed.
What happens to my ticket if Ice*Amsterdam is canceled due to COVID-19?
In this case you are invited to the next edition of Ice*Amsterdam.
When can I use my ticket?
The ticket you have purchased is valid from November 13, 2021 to January 30, 2022. Your ticket is not limited to one specific day, so you can visit Ice*Amsterdam whenever you want! However, we do recommend you to check our website or social media channels in advance to make sure that there is no private event on the day you would like to visit Ice*Amsterdam.
Can I also rent ice skates with my entrance ticket?
With your entrance ticket you have one-time access to the ice rink, excluding skate rental. To rent skates, a skate rental ticket must be purchased. This can be done via our online ticket shop or at the cash register on location.
Which skates and sizes are rented out?
We rent ice hockey skates from size 28 to size 50.
From when to when is Ice*Amsterdam open?
Ice*Amsterdam is open from November 13, 2021 to January 30, 2022.
What are the opening hours of Ice*Amsterdam?
Between 28 November and 18 December the ice-skating rink and bistro are opened daily from 10:00am – 5:00pm. Opening hours from 18 December will be published only after possible new corona measures are announced by the Dutch government. A coronavirus entry pass (personal QR-code) is mandatory for visitors from 13 years old.
Can I get a refund?
Tickets cannot be exchanged or refunded. Ice*Amsterdam is accessible for an entire period. In case of crowds and bad weather, it is best to come back at another time so that you can fully enjoy*Amsterdam.
Can I come and ice skate with my own ice skates?
You can come and enjoy the ice skatingrink with your own skates at Ice*Amsterdam. There is the possibility to have your skates sharpened on Wednesdays, Fridays and Saturdays from 12:00 – 16:00 (12:00 pm – 4:00pm). You can buy a ticket for this at the cash register on location for €5.50
What should I do if I have forgotten my ice skates?
No problem! At our cash register you can buy an ice skate rental ticket so that you can skate with our ice skates at Ice*Amsterdam. After enjoying the ice rink the ice skates need to be returned.
Are there enough ice skates available?
Ice skate rental on the basis of availability. Tickets are non-refundable. You can use your tickets on any other day untill 30 January 2022.
Can I park on the Museumplein?
The closest parking location at Ice*Amsterdam is Q-park Museumplein. Please note, there is a charge for this parking space.
Are there lockers available?
There are lockers available during Ice*Amsterdam for this you need a €2.00 coin.
Until when is my 10-ride card or IJsclub card valid?
10-Ride Cards and IJsclub Cards can only be used during this season (November 2021 – January 2022).
Can I wear shoes on the ice?
No, you are not allowed to wear shoes on the ice rink.
Is Ice*Amsterdam also during the holidays?
Opening hours may vary during the holidays. See the Practical Information page for the amended conditions. Here is exactly indicated when Ice*Amsterdam is open.
Is first aid available?
At all times there is at least one certified first aider present at Ice*Amsterdam. In case of an emergency, you can consult one of our employees.
Can you bring your own food and drink?
It is not allowed to bring your own food to Ice*Amsterdam.
Can I leave the ice rink and come back later in the day with the same ticket?
With the entrance ticket you have access to the ice rink of Ice*Amsterdam for one day. PAY ATTENTION the rental of the ice skate is not included in this.
Why is it mandatory to wear gloves?
For your own safety it is important that you wear gloves.
Which kind of ice skates are allowed?
All kinds of ice skates are allowed at the ice rink.
What should I do with found objects?
If you have found something, we would like to ask you to hand it over to one of our employees. Thanks in advance!
What should I do if I have lost things?
Everyday objects are found and collected, your things can also be among them. All items are collected at our iEvery day objects are found and collected, your things can also be among them. We collect all items of clothing in a large box on the terrace. You can check here if your garments are among them. All valuable items such as telephones, bank cards, wallets, jewelry, etc. are collected at our information point/cash desk. You can definitely stop by to see if your stuff is among them.
What are the rules on site?
These rules apply at Ice*Amsterdam:
What should I do if I don’t want to be in the photo or video recordings of Ice*Amsterdam?
When entering the Ice*Amsterdam site, you give permission for photo or video recordings to be made.
How can Ice*Amsterdam be reached?
Ice*Amsterdam is easily accessible by public transport and by bicycle. By car as well but you cannot park on Museumplein. In that case it is advised to park at Q-park Museumplein.
Can I use a wheelchair on the ice rink?
It is not allowed to enter the ice rink with a wheelchair, because of the safety of the ice skaters.
Is the ice rink accessible to people with disabilities?
The ice rink is accessible to people with disabilities however they must be accompanied. Please note that the guidance must also buy an entrance ticket.
Do I need to have a ticket/reservation for the bistro?
You do not need an entrance ticket to visit the bistro. It is not possible to make a reservation for the restaurant. It is only recommended to make a reservation if you come to visit the bistro with a large group. Send an email to email@example.com for this.
Can I purchase a subscription for Ice*Amsterdam?
At Ice*Amsterdam you can become an IJsclub member and receive a personal IJsclub card with unlimited ice skating at Ice*Amsterdam from November 13, 2021 to January 30, 2022. You can purchase the IJsclub membership in our online ticketshop.
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