FAQ

Practical information and opening hours

When is Ice*Amsterdam open?

Ice*Amsterdam is open from November 12, 2022, till February 5, 2023.

From 13 November 2pm you can skate at Ice*Amsterdam.

What are the opening hours of Ice*Amsterdam?

From Sunday until Thursday the ice rink is opened from 10:00 am – 10:00 pm
On Friday and Saturday, the ice rink is open from 10:00 am – 11:00 pm

 The bistro has different opening hours than the ice rink:
From Sunday until Thursday the bistro is opened from 10:00 am – 11:00 pm
On Friday and Saturday, the bistro is open from 10:00 am – 12:00 am

Is Ice*Amsterdam also opened during the holidays?

Ice*Amsterdam is open during the holidays; we are open according to regular opening hours. There are only two exceptions on December 31st we are open from 09:00 am to January 1st 01:00 am. We will open at 12:00 noon on January 1, 2023.

What are the opening hours of Ice*Amsterdam?

These rules apply at Ice*Amsterdam:

  • Entering the ice rink is at your own risk.
  • The ice rink may only be entered with ice skates.
  • Gloves are required.
  • It is forbidden to consume food and drinks on the ice rink.
  • It is forbidden to enter the ice rink with sledges and other objects unless provided by Ice*Amsterdam.
  • It is forbidden to enter the ice rink during maintenance.
  • The instructions of employees must be followed at all times.
When does the Christmas market open?

The Christmas market, Ice*Village, is open from 14 December 2022 to 26 December 2022. You do not need to have an entrance ticket for Ice*Village

What are the opening hours of the Christmas market?

The Christmas market, Ice*Village is opened from 14 December until 26 December from 11:00 am – 08:00 pm. Please note that the Christmas market has other opening hours on December 25, 2022. This day Ice*Village is opened from 11:00 am – 06:00 pm.

How can I reach Ice*Amsterdam?

Ice*Amsterdam is easily accessible by public transport and by bicycle. We have our own bicycle shed where you can put your bicycle. Please note that this bicycle shed is not guarded. In case you are arriving by car it is advised to park at Q-park Museumplein since Ice*Amsterdam does not have its own parking facilities. Please note, that there is a charge for this parking space as well as parking in the streets around Museumplein.

Can I park at Ice*Amsterdam?

Ice*Amsterdam does not have its own parking facilities. The nearest parking spot is Q-park Museumplein, please note that there are charges associated with this parking space. There are also paid parking options in the streets around Museumplein.

Are there lockers at the ice rink?

Yes, there are lockers that you can hire for € 2, – per locker. For this, you will need a €2, – coin.

Is first aid available?

First aid is available at all times, there is at least one certified first aider at Ice*Amsterdam. In case of an emergency, you can consult one of our employees.

Are you allowed to bring your own food and drinks?

It is not allowed to bring your own food to Ice*Amsterdam.

What should I do if I find a lost item, not belonging to myself?

If you have found something, we would like to ask you to hand it over to one of our employees. Thanks in advance!

What should I do if I have lost a personal item?

Everyday objects are found and collected, your things could be among them. We collect all items of clothing in a large box on the terrace. You can check here if your garments are among them. All valuable items such as telephones, bank cards, wallets, jewellery, etc. are collected at our ticket office. You can stop by to see if your item(s) are among them.

What should I do if I don't want to be in the photo or video recordings of Ice*Amsterdam?

When entering the Ice*Amsterdam, you give permission for photo or video recordings to be made.

Is Ice*Amsterdam accessible for wheelchairs?

Ice*Amsterdam is accessible for people with physical disabilities.

Can I bring my dog to Ice*Amsterdam?

Your dog is welcome on our terrace. However, it is forbidden to take your dog on the ice rink.

Are there toilets available?

We have toilets. You can use this against payment of €1,00.

Tickets, IJsclubmembership and time slots

I still have tickets from last year due to the Corona lockdown, are these tickets valid this year?

The unused tickets from last year are still valid. The QR code of these tickets can still be used for access to Ice*Amsterdam at the time you want to go.

When can I use my ticket?

The ticket you have purchased is valid for the day which you booked the ticket for. Are you unable to come or otherwise indisposed? Then reschedule your own tickets here.

Please note that the ticket date of your ticket can only be changed prior to your visit.

Can I leave the ice rink and come back later in the day with the same ticket?

With your entrance ticket, you have access to Ice*Amsterdam all day long. Please note that the skate rental works only one-time, so if you come back later in the day, a skate rental ticket will have to be purchased again.

Can I also rent skates with my entrance ticket?

With your entrance ticket you have access to the ice rink for a day, excluding skate rental.

You need a combi ticket or a separate skate rental ticket to rent skates. A single skate rental ticket is only available at our cash register. Please note that skates can be rented for a duration of 2 hours.

How long is my IJsclubmembership valid?

IJsclubmemberships can only be used during this season (12 November 2022 – 5 February 2023). If you were already an IJsclub member last year, your IJsclubmembership has been extended for this year.

Please note that an IJsclubmembership is excl. skate rental.

Can I purchase a subscription for Ice*Amsterdam?

At Ice*Amsterdam you can become an IJsclubmember and receive a personal IJsclub card with unlimited access from November 12, 2022, to February 5, 2023. You can purchase the IJsclubmembership in our online ticket shop. The IJsclubmembership can only be purchased in our online ticket shop. We recommend checking our website or social media channels in advance to ensure there is no private event on the day you want to visit.

Please note that an IJsclubmembership is excl. skate rental.

Can I get a refund?

Our tickets have a non-refund policy. If you are unable to attend, you can rebook your own ticket(s) here. Tickets cannot be carried over to next year, so tickets must be rebooked before February 4, 2023.

Do I need to print the ticket?

The ticket you received online can be scanned from your smartphone. This is environmentally friendly and super easy. Make sure that the brightness of your screen is at its maximum. Please note that if your smartphone screen is badly damaged, the code is not scannable.

Can I buy my ticket with cash at the ticket counter?

Tickets can only be purchased with a card transaction at the Ice*Amsterdam ticket counter.

What should I do if the tickets are sold out online?

When the tickets are sold out online, a limited number of tickets are available at the box office. Unfortunately, these tickets cannot be booked in advance and we cannot give any guarantees.

Skate rental and own skates

Can I also rent skates with my entrance ticket?

With your entrance ticket, you have one-time access to the ice rink excluding skate rental. To rent skates you need an entrance with an ice skate rental ticket. This ticket can be purchased in our online ticket shop or at our ticket counter at Ice*Amsterdam itself. A single skate rental ticket can only be purchased from us at the ticket counter. Please note that skates can be rented for a duration of 2 hours.

Which skates and sizes are rented out?

We rent ice hockey skates from size 28 (EU) to size 50 (EU).

Can I come and ice skate with my own ice skates?

You can come and enjoy the ice rink with your own skates at Ice*Amsterdam.

What should I do if I have forgotten my ice skates?

No problem! At our ticket counter, you can buy an ice skate rental ticket so that you can skate with our ice skates at Ice*Amsterdam. After enjoying the ice rink, the ice skates need to be returned. Please note that skates can be rented for a duration of 2 hours.

Which kind of ice skates are allowed?

All types of ice skates are allowed on the ice rink.

Do you rent children’s skates?

We rent ice gliders for children with a shoe size smaller than 28 (EU). A special kind of skate rental ticket can be purchased for this at the tickets & info point.

Ice skating rink and accessibility

What kind of skating rink does Ice*Amsterdam have?

The Ice*Amsterdam skating rink consists of real ice.

Can I wear shoes on the ice?

No, you are not allowed to wear shoes on the ice rink. This is because there may be dirt under your shoes, which makes the ice dirty and can be dangerous for ice skaters.

Why is it mandatory to wear gloves?

For your own safety, it is mandatory that you wear gloves on the ice rink.

What are quiet times at Ice*Amsterdam?

During the week (except for the Christmas holidays) it is quiet in the morning at Ice*Amsterdam.

Is the ice rink accessible to people with disabilities?

The ice rink is accessible to people with disabilities however they must be accompanied. Please note that the guide must also buy an entrance ticket.

Is the ice rink of Ice*Amsterdam covered?

The ice rink is not covered.

What are the rules at the ice rink?

These rules apply at Ice*Amsterdam:

  • Entering the ice rink is at your own risk.
  • The ice rink may only be entered with ice skates.
  • Gloves are required.
  • It is forbidden to consume food and drinks on the ice rink.
  • It is forbidden to enter the ice rink with sledges and other objects unless provided by Ice*Amsterdam.
  • The instructions of employees must be followed at all times.
Do I have to rent a chair as skate help?

There are chairs on the ice skating rink which can be used as skating aids. These are special chairs that are on the ice rink. Please note that there are only a limited number and these can be occupied by other skaters.

Bistro: food and drinks

Do I need to have a ticket/reservation for the bistro?

You do not need a ticket for the bistro and the terrace.

Can I make a reservation for the bistro?

You can visit us whenever you would like. For groups with more than 10 people, we take reservations via reservations@iceamsterdam.nl.